Careers

Job Title

Senior Support Engineer

Position Location

Los Angeles

Position Description

The Senior Support Engineer is a member of a growing technology team with an automation-first approach. As a member of the IT team, you will be responsible for supporting end users by bringing experience and knowledge to the support role.

Responsibilities include, but are not limited to:

  • Supporting end users in a cross-platform environment (Windows/Linux/macOS)
  • Day to day management of core infrastructure services (AD, MDM, DNS, etc.)
  • Automation and scripting of repetitive tasks using PowerShell
  • Management and creation of automatic reporting of inventories
  • Strong ability to create documentation with attention to detail
  • Assisting / Mentoring / Training of junior support
  • Recommend and implement new technologies
  • Provide onsite support at owners' home offices concerning network and desktop services
  • Maintain asset management of owners' end-user devices (mobile, desktops, laptops)
  • Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video

Qualifications:

  • BA/BS/Associate degree in Information Systems or related field, or equivalent work experience/certification
  • 5+ years working in an IT support role working directly with end users
  • Experience supporting Active Directory in an Enterprise Environment
  • Experience scripting in an applicable language (PowerShell, Batch, Bash, etc.)
  • A+ Certification or equivalent work experience
  • Network + / CCNA Certification or equivalent work experience preferred
  • Firm understanding of IT fundamentals (IP/TCP/Hardware/AD/DNS/Routing)

What You'll Need to be Successful:

  • Can-do attitude, defaulting to “yes, we will figure out a way”
  • Excellent written, listening, and verbal communication skills
  • The ability to make independent judgment calls to resolve urgent and critical matters
  • A drive to not rest until problems are solved
  • Strong desire for automation
  • A self-motivated and results-driven personality
  • The desire to be a part of an exceptional team in a forward-thinking environment

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